EasyWay
Last updated: March 2026
EasyWay ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform and services.
We collect the following types of information: - Account information: name, email address, phone number, and password when you create an account. - Profile information: profile photo, preferred language, and role (tourist or guide). - Booking information: tour selections, dates, number of guests, and special requests. - Payment information: payment method details processed securely through our payment provider (Toss Payments). We do not store full credit card numbers. - Communications: messages exchanged between tourists and guides through our platform. - Usage data: device information, IP address, browser type, and pages visited.
We use your personal information to: - Provide, maintain, and improve our services. - Process bookings and payments. - Facilitate communication between tourists and guides. - Send booking confirmations, reminders, and service updates via email or SMS. - Verify guide identities and qualifications. - Prevent fraud and ensure platform security. - Analyze usage patterns to improve user experience.
Your data is stored on secure servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
We share your information with third parties only as necessary to provide our services: - Toss Payments: for secure payment processing. - Supabase: for secure data and image storage. - SendGrid: for transactional email delivery. - SOLAPI: for SMS notifications. We do not sell your personal information to third parties. Third-party service providers are contractually obligated to protect your data.
We use cookies and similar technologies to: - Remember your language preference (NEXT_LOCALE cookie). - Maintain your authenticated session (JWT tokens). - Analyze site traffic and usage patterns. You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.
You have the right to: - Access the personal information we hold about you. - Request correction of inaccurate information. - Request deletion of your account and personal data. - Withdraw consent for data processing at any time. - File a complaint with the relevant data protection authority. To exercise any of these rights, please contact us using the information below.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: Email: privacy@easywaykorea.com Address: Seoul, South Korea We will respond to your inquiry within 30 business days.